Privacy Policy
Privacy Policy
At Lifecome Care, your privacy matters to us. We are committed to protecting the personal information of our clients, staff, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Lifecome Care is a registered home care provider based in London, United Kingdom.
Our registered office address is:
128b Brixton Hill, London, SW2 1RS, United Kingdom
If you have any questions about this policy or your data, you can contact us at:
2. Information We Collect
We may collect and process the following personal data:
Personal details: Name, address, date of birth, and contact information.
Health information: Details about your care needs, medical conditions, or medication (where necessary for providing care).
Financial information: Payment details or funding information (if applicable).
Employment details: For job applicants and staff, including CVs, references, and right-to-work information.
Website usage data: Information collected through cookies, analytics tools, and contact forms.
3. How We Use Your Information
We use your personal data to:
Provide personalised home care and support services.
Communicate with you about your care arrangements.
Maintain accurate administrative and financial records.
Recruit, train, and manage staff and carers.
Comply with legal and regulatory obligations, including those set by the Care Quality Commission (CQC).
We will only process your personal data where we have a lawful basis to do so, such as consent, contract performance, or legal obligation.
4. Sharing Your Information
We only share your data when it is necessary and lawful to do so, for example:
With healthcare professionals, local authorities, or regulatory bodies involved in your care.
With our trusted service providers (e.g. payroll, IT, or secure data storage systems).
When required by law or to protect your vital interests.
We will never sell or trade your personal information to third parties.
5. How We Store and Protect Your Data
Your data is stored securely in electronic and/or paper form, protected by appropriate organisational and technical measures.
We use secure systems compliant with Cyber Essentials and NHS DSPT (Data Security and Protection Toolkit) standards.
Personal data is retained only for as long as necessary to fulfil its purpose or to meet legal and regulatory requirements.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where applicable.
Restrict or object to data processing in certain situations.
Request a copy of your data in a portable format.
To exercise these rights, please contact us at [email protected]. We aim to respond within 30 days.
7. Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and to understand how visitors use our site.
For more information, please see our separate Cookie Policy.
8. Links to Other Websites
Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before sharing any personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect legal changes or improvements in our practices. The latest version will always be available on our website with the updated date clearly displayed.
10. How to Make a Complaint
If you have concerns about how we handle your data, please contact us first.
If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
📍 Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
🌐 www.ico.org.uk
