I am writing to formally commend Joke for the outstanding support she has provided to my children. Her professionalism, empathy, and dedication have made a lasting and meaningful impact on their wellbeing and development. Joke is highly child-focused on her approach, always prioritising my children’s individual needs and best interests. Beyond her day-to-day responsibilities, she consistently offers thoughtful suggestions and shares practical ideas that support their growth, help them reach their goals, and allow them to thrive in a nurturing environment. It is clear that Joke goes above and beyond in her role. Her positive attitude, genuine care, and proactive involvement make her an invaluable asset to your team. I wanted to ensure her contributions are recognised at the management level. Thank you for leading a team of such dedicated and impactful professionals. Joke, along with her colleagues, has given me renewed hope and confidence that my children will thrive. I was initially hesitant to join your agency when my children’s allocated social worker informed me that she's found a new agency for my children due to a poor experience with a previous one, but my experience with your team has completely changed that perspective. I have already recommended your agency to others including professionals based on the exceptional support we’ve received. Thank you again, Lola, your own dedication and leadership are deeply appreciated. I had an awful experience with the previous agency but with you I feel fully supported and cannot thank us enough and my son is happy.